How and when your translation is delivered.
All smart-translator services are delivered digitally. No physical goods are shipped. Delivery is by email attachment or secure download link.
Completed translations are delivered by email to the address provided at checkout. Projects over 50MB use a secure download link valid for 14 days. We follow up if we have not received confirmation within 4 business hours.
Business and Corporate Translation: 2-4 business days. Sworn and Certified Translation: 1-3 business days. Technical and Scientific Translation: 3-5 business days. Literary and Creative Translation: 4-7 business days. Video and Multimedia Localization: 5-8 business days. Court and Live Interpretation: scheduled session. Rush 72-hour delivery is available as a paid add-on for most document types.
Your exact delivery date is confirmed before payment. We do not provide ranges -- we give a specific date. If circumstances require a change, we notify you at least 12 hours in advance and offer the option to cancel for a full refund.
If we miss a confirmed delivery date without prior notice, you receive a 10% discount per business day late, up to 50% maximum. Applied automatically. Delays caused by client failure to provide materials on time are excluded.
Delivery questions
Email: support@smart-translator.com | Phone: (516) 882-7542
Have a question about translation services or need a quick estimate? Drop us a message.