Frequently Asked Questions

Yes. Our certified translations follow the requirements of 8 CFR 103.2(b)(3): signed translator declaration, full translator contact details, certification date, and a statement confirming competence in both languages and the completeness of the translation. We maintain a consistent record of acceptance from USCIS, EOIR immigration courts, and US consulates.

We match based on professional background, not just language pair. A legal contract goes to a translator who has worked in a legal environment. A clinical trial protocol goes to someone with a pharmaceutical or medical background. This is a hard rule, not a guideline we apply when convenient.

Always. Every translator at smart-translator translates exclusively into their native language. This is the only way to guarantee natural, fluent output. A Spanish-to-English translation is produced by a native English speaker with advanced Spanish comprehension.

We accept Word, Excel, PowerPoint, PDF (text-based and scanned), plain text, and most CMS export formats. We return files in the same format as received. For scanned PDFs we conduct OCR before translation and flag any areas where scan quality may affect precision.

Our 72-hour rush add-on covers most document types. For same-day or 24-hour requests, call us directly at (516) 882-7542 before placing an order. We confirm feasibility honestly before you pay anything.

Verifiable translation errors reported within seven days of delivery are corrected at no cost. For major quality failures affecting more than 20% of the document, we offer complete re-translation or a full refund at your choice. Cancellations before work begins are fully refunded. See our Refund Policy page for complete terms.

Yes. Enterprise clients with ongoing needs get a dedicated project manager, custom pricing based on volume and frequency, translation memory to ensure consistency across all projects, and priority access to specialists. Contact us to discuss.

All translations are delivered digitally by email or secure download link. No physical documents are mailed for standard orders. Physical document handling (notarization, apostille coordination) is available as an add-on service.